Rider Code of Conduct & Safety Guide

Our Commitment to Safety

At Chowdeck, we maintain a zero-tolerance policy for harassment, discrimination, and any form of Gender-Based Violence. As the face of our service, you are expected to maintain the highest level of professionalism during every delivery.

Behavioral Expectations

• Respect Personal Space: Deliver orders to the designated drop-off point and maintain a professional physical distance at all times.
• Professional Communication: Only contact customers for delivery-related purposes. Any contact after the delivery is completed is strictly prohibited.
• Prohibited Conduct: Any form of suggestive language, inappropriate touching, or persistent staring constitutes harassment and will result in immediate account deactivation.
• Financial Integrity: Never demand additional payment outside of the app or harass a customer regarding payments.

How to Report Harassment

If a customer makes you feel unsafe or subjects you to harassment:

1. Safety First: Leave the location immediately and find a secure area.
2. In-App Report: Use the "Support" button on the order screen to flag the incident.
3. Call Report: Call your Rider Coordinator to report the incident.
4. Investigation: Every report is reviewed by our Ops Team. We provide support and will restrict access to customers who violate these standards.