Welcome to www.chowdeck.com, a proprietary website/application of Chowdeck Logistics Limited (“Chowdeck”, “we”, “us”). By accessing this Platform, you ("User”, “you”, “your”) agree to our terms and conditions below. We understand that legal documents may be lengthy and boring and most often than not you want to skip them, but it is important that you read these terms carefully before using the Platform. By using this Platform, you agree to be legally bound by these terms. If you do not understand any of the terms of this agreement, please contact us @ [email protected] We’re more than happy to guide you.
1. General Terms
2.1. This Platform allows users to request one of our Deckers to order or pick up food from your favourite nearby restaurant (Services).
2.2. The platform contains a variety of restaurants you can choose to order your preferred meal from and have them picked up and delivered to you.
2.3. Chowdeck may not be affiliated or have any form of partnerships with these restaurants. We are only responsible for purchasing or ordering the food on your behalf and instructions and we get them delivered to you without hassle. Because we execute your orders.
2.4. We operate the Platform and implement the tools and technical means to enable this relationship to work smoothly. We do not have possession of any food offered for sale. Chowdeck is not a part or subsidiary of any of the restaurants listed on this platform.
2.5. We have no control over and do not guarantee the existence, quality and safety of food advertised. We do not guarantee the truth or accuracy of restaurants' offers and the ability of restaurants to produce a meal as described.
2.6. Unlike our delivery services, we cannot give any undertaking that meals ordered through this Platform will be of satisfactory quality and, this and any other such warranties (whether express or implied) are disclaimed by us to the fullest extent permitted by law.
3. Accessing our Platform and the Services
3.1. We do not guarantee that our Platforms or any of the Services, will always be available, uninterrupted or fault free. We will not be liable to any user of the Platform if for any reason the Platform is unavailable at any time or for any period.
3.2. We do not guarantee that our Platform or any content on it will be free from errors or omissions.
4. Membership and Registration
4.1. Our services are available only to and may only be used by individuals who are 18 years and older and who can form legally binding contracts under applicable law. You represent that you are at least 18 years old and that all registration information you submit is accurate and truthful.
4.2. Users who fulfill the requirements above must create an account in accordance with clause 4.3 below.
4.4. You are solely responsible for keeping your login details confidential and must not disclose or share it with anyone. You will be responsible for all activities and orders that take place using your login information. In the event of theft, loss or unauthorized use of a user’s password or account, you must contact us immediately at [email protected]
4.5. Once you create an account, you will be able to select restaurants of your choice, order your meals and request that a Chowdeck Champion get the meals delivered to your registered address.
4.6. Where we have reason to suspect or believe that there has or is likely to be a security breach or other misuse of our Platform, we reserve the right to require you to change your password. Failure to do so may result in us suspending or deleting your account.
4.7. As a user, you:
represent and understand that all account information provided is accurate, up to date, honest and not misleading;
commit to updating your account information as and when it changes; and
accept sole responsibility for any direct or indirect adverse consequences caused by the inaccuracy of this information or failure to update this information.
4.8. The information submitted to create or update an account constitutes a proof of your identity. We reserve the right to verify, at any time the accuracy of the information provided and to ask you for any additional documentation for the purpose of identity verification.
4.9. You can decide at any time to terminate your account, in which case your details will be deleted from the Platform.
5.1. All payments made on our Platform are processed by a third-party payment processor which provides a gateway for online payments.
5.2. In order for users to successfully make an order, payment for orders can be made in two ways:
through a closed loop electronic wallet feature on the Platform which you top up via the available payment channels. You can only use the units or value allotted to you on the wallet to purchase food through our Platform; or
you may also make payments through a debit card; or
through bank transfers; or
any other payment methods/channels our payment service partners may provide from time to time.
5.3. The payment processor is solely responsible for all payment transactions consummated on our Platform.
5.4. The sale prices of meals are displayed in the offers. They are given in Naira and include any tax applicable taxes.
5.5. The delivery fee can be accessed at the checkout page.
5.6. The total price is stated in the offer at checkout and is due for payment when the order is placed.
5.7. By creating an account, you agree to be bound by these terms of payment
6. Intellectual Property
6.1. We and our Partners own all intellectual property rights in the Platform and any materials published on it . These rights are protected under applicable copyright laws and all such rights are reserved. You may only access and use the materials for personal use and you may not otherwise reproduce, distribute, publicly display or modify without a license to do so from us.
6.2. We own or are the licensor of all rights, titles, interests, in and to the Platform including all rights under patents, copyrights, design rights, trade secrets, and any and all other proprietary rights. Any disassembling, decryption, extraction, re-use, re-engineer, reverse engineer, copying or more generally any act of reproduction, representation, transmission or use of any of these elements, in part or in whole, without the authorization of the company is strictly prohibited and may be result in legal action.
6.3. If you believe the content of our Platform may have infringed on your copyright in any manner, kindly contact us and we will immediately take steps to stop or remedy such breach.
6.4. You acknowledge that words and terms used to describe the food menu for all the restaurants listed were provided to us by users who have requested that we purchase food on their behalf in the past. Chowdeck will not be liable for any inappropriate or inaccurate use of food names on this Platform. Kindly contact us if you believe a food menu has been wrongly described and we will immediately take steps to remedy the same.
7. No Reliance
The content on our Platform was provided for general information only and is not intended to amount to advice on which you should rely. Although we make reasonable efforts to update the information on our site, we make no representation or guarantee, whether express or implied, that the content on our website/application is complete or up-to-date and you acknowledge that any reliance on such information will be at your own risk.
8. Limitation of Liability
8.2. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may otherwise apply to our Platform or any content on it, whether express or implied.
8.3. We assume no responsibility for the content of websites linked to our Platform. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
8.4. As a user, please note that we only provide our Platform for domestic and private use. You agree not to use our Platform for any commercial or business purposes without a written unequivocal consent and we have no liability to you for any loss of profit or loss of business opportunity.
8.5. To the extent permitted by the law, Chowdeck shall not be liable to you for any indirect punitive, incidental, special or exemplary damages arising out of your inability to use our Services.
8.6. We are not liable for any damage which may be incurred by you from unauthorized use of, tampering or access to your Chowdeck account.
8.7. Chowdeck is not liable and you agree not to hold Chowdeck liable for any damages or losses resulting either directly or indirectly from:
delays or disruptions in our Services, software, and Platform;
your use or inability to use or access our Services or Platform;
a suspension or other actions taken with your Chowdeck account;
any damage caused by a virus or other technologically harmful material that may infect your electronic devices due to the use of our Platform or any website linked to it.
8.8. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable arising in connection with use of or inability to use our Platform.
9.1. You agree to indemnify, defend and hold Chowdeck harmless against any loss, damage, liability and claim due to or arising out of your
Use or misuse of our Services; and
9.2. We reserve the right at your expense to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims.
10. Term and Termination
This term of use becomes effective from the date you start using our services and continues until it is terminated by either you (through the closing of your account) or us.
11. Restricted Activities
11.1. Our Platform must be used only for lawful purposes. You must not, and must not allow another person to use it for any purpose other than which we made it available.
11.2. As a user of our Services and Platform, you agree not to use them:
in a way that breaches the provision of any applicable law or regulation;
in a way that is not authorized by us or detrimental to us;
for any fraudulent purpose or act (Including provision of false identification); and
to modify, adapt, decipher, disassemble or reverse engineer any of the software making up a part of our Platform.
12. Electronic Communication
12.1. By accessing and using our Services, you consent to receiving electronic communications, and that all notices, disclosures and other communications we provide to you electronically through emails or displayed on our Platform satisfy any legal requirement for written communications
12.2. You agree to the use of electronic signatures, contracts, orders and other records and to electronic delivery of records of transactions initiated or completed by you. You waive the rights or requirements of any law in any jurisdictions which require original signature, or delivery or retention of non-electronic records
14. Personal Data
15. Sanctions of Breaches
suspending or terminating access to all or part of the services of the user who committed the breach; or
alerting all relevant authorities and taking legal action.
15.2. Any suspension or termination shall take full effect on the date we send the communication to the user and the user’s account will be automatically deleted without further notice.
16. Placing Orders
16.1. The images of the products listed on our Platform may be stock photographs used by us for illustrative purposes only. Although we will make every effort to be as accurate as possible.
16.2. The order page and our communications to you in relation to any order will be in English. The order page will allow you to make your order, review your order and make any corrections before confirmation.
16.3. The order page leads to the checkout page where your order is to be confirmed and by confirming your order you agree that you have made all necessary corrections.
16.4. To place an order, you must select the restaurant and the meal from the list provided on the homepage of the Platform.
16.5. Where a restaurant of choice is not listed on the Platform, you may contact us to request listing, however, we are not bound to list recommended restaurants on the Platform
16.6. The user can access a summary of the order at the checkout page at any time before confirmation.
16.7. Confirmation of an order amounts to an offer to enter into a contract to purchase a selected meal, therefore any user who chooses to cancel an order is to do so before the order is accepted by the restaurant, after which cancellation can no longer occur.
16.8. The Platform contains a tool summarizing your orders and the history of payments which you can access at any time.
17. Delivery of your order
17.1. The delivery of your meal is executed directly between you and Chowdeck.
17.2. You commit to taking delivery of the meals you have ordered through the Platform.
17.3. If you do not receive all the orders you made, you must immediately contact the Chowdeck’s customer service without delay. In this event the order will be delivered and if appropriate cases, you will be refunded the sum corresponding to the undelivered order.
17.4. Users expressly accept that they are not able to ask for a refund or a later delivery of orders which they have made but failed to take delivery.
17.5. It is your responsibility to confirm delivery details and to ensure that the details provided including your address and phone number are accurate.
17.6. In the case of inaccurate or mixed up of orders, you agree to contact Chowdeck immediately and request for a return. The order should remain as delivered and not tampered with such that it becomes impracticable to bring it back to the form in which it was delivered.
Users are to submit complaints to the customer service via the chat box on the mobile application.
The services are provided “As Is” and “As Available”. Chowdeck disclaims all representations and warranties, express, implied or statutory, not expressly set out in these terms. Chowdeck makes no representation of having an existing relationship, engagement or commitment with any of the restaurants listed on the platform. In addition, Chowdeck makes no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability or availability of the Services or any services or goods requested through the use of the Services, or that the Services will be uninterrupted or error-free. You agree that the entire risk arising out of your use of the Services, and any service or good requested in connection with it, remains solely with you, to the maximum extent permitted under applicable law.
20. Promotional Codes
Chowdeck may at Chowdeck’s sole discretion, create promotional codes that may be redeemed for purchase discount, or other features or benefits related to the Services ,subject to any additional terms that Chowdeck establishes on a per promotional code basis (“Promo Codes”).You agree that Promo Codes:
20.1. must be used for the intended purpose, and in a lawful manner;
20.2. may not be duplicated, sold or transferred in any manner, or made available to the general public (whether posted to a public form or otherwise);
20.3. may be disabled by Chowdeck at any time for any reason without liability to Chowdeck;
20.4. may only be used pursuant to the specific terms that Chowdeck establishes for such Promo Code;
20.5. are not valid for cash; and
20.6. may expire prior to your use.
20.7. Chowdeck reserves the right to withhold or deduct credits or other features or benefits obtained through the use of Promo Codes by you or any other user in the event that Chowdeck determines or believes that the use or redemption of the Promo Code was in error, fraudulent, illegal, or in violation of the applicable Promo Code terms or these Terms