Road Safety Policy

1. Policy Statement

Chowdeck is committed to protecting the lives, health and well-being of all riders, customers and road users. Road safety is a core business priority and a fundamental condition for providing delivery services. We recognize that motorcycle and bicycle delivery exposes riders to elevated risks, including road hazards, weather conditions, traffic, and criminal threats. As such, Chowdeck commits to:

• Preventing accidents and injuries
• Reducing exposure to road and security risks
• Providing training, equipment and support to Riders
• Responding effectively to incidents
• Continuously improving rider safety performance

Safety is a shared responsibility between Chowdeck, its riders, and its operations teams.

2. Scope

This policy applies to:

• All active Chowdeck riders
• All delivery operations
• All Zonal Managers, Coordinators and Rider Support teams
• Third-party fleet operators working on Chowdeck's platform

3. Management Safety Commitments

Management commits to:

1. Providing Protective Equipment (PPE)
2. Chowdeck will ensure all riders are issued (where applicable) and required to use:
   • Helmets
   • Reflective vests
   • Gloves
   • Proper footwear
3. Mandatory Safety Training
4. All riders must complete safety training covering:
   • Road safety & accident prevention
   • Defensive driving
   • Hazard recognition
   • Emergency response
   • Criminal & hostile customer protocols
5. Safe Operating Environment
6. Chowdeck will:
   • Monitor weather and environmental risks
   • Suspend or restrict operations when unsafe
   • Issue safety alerts to riders
7. Emergency Support Systems
8. Chowdeck maintains:
   • Rider Support & Incident Command
   • Emergency escalation channels
   • In-trip insurance & medical support

4. Rider Safety Responsibilities

Every rider must:

4.1 Follow Road Safety Rules

Riders shall:

• Obey traffic signals and laws
• Avoid distractions (e.g. mobile phone use while riding)
• Obey speed limits and signs
• Use PPEs provided for your safety
• Maintain safe distances
• Avoid speeding, tailgating, unsafe lane changes and reckless riding
• Never ride under the influence of alcohol or drugs

4.2 Practice Defensive Driving

Riders are required to:

• Stay alert and aware of surrounding traffic
• Scan the road ahead for hazards
• Maintain a safe distance from other vehicles
• Allow for mistakes by other road users
• Keep their vehicle properly maintained

Defensive driving means “driving to save lives, time and money despite the actions of others”.

4.3 Maintain a Safe Riding Attitude

Riders must:

• Be rested and alert
• Control emotions and avoid aggressive behaviour
• Perform pre-trip vehicle checks
• Show patience and respect to other road users

5. Risk Identification & Mitigation

Chowdeck identifies the following major road risks:

Risk

• Potholes & bad roads
• Wet roads & weatherTraffic congestion
• Heatwaves, floods, storms and environmental factors
• Criminal or hostile customers
• Mitigation
• Rider awareness, defensive riding
• Speed reduction, alerts, suspension of operations
• Lane discipline, safe spacing
• Operational suspension & rider alerts
• Non-engagement, exit area, report to support

Mitigation

• Rider awareness, defensive riding
• Speed reduction, alerts, suspension of operations
• Lane discipline, safe spacing
• Operational suspension & rider alerts
• Non-engagement, exit area, report to support

6. Accident & Emergency Response

All riders must follow the Emergency Response Plan (ERP):

6.1 In Case of an Accident

1. Stop safely and turn on hazard lights
2. Call Emergency Medical Services (EMS) if needed
3. Provide first aid if trained
4. Notify Rider Support and Coordinator immediately
5. Co-ordinator will document the incident

Medical emergencies include:

• Fainting or loss of consciousness
• Seizures or convulsions
• Severe allergic reactions (e.g. swelling of face or throat, difficulty breathing)
• Heat exhaustion or heatstroke
• Injuries or death resulting from road accidents
  • Heavy or uncontrolled bleeding
  • Fractures, broken bones or dislocations
  • Head or spinal injuries
  • Chest pain or suspected heart attack
  • Breathing difficulties or asthma attacks
  • Severe burns or electrical injuries
  • Severe dehydration or collapse from fatigue
  • Shock (pale skin, rapid pulse, confusion)
  • Internal injuries (e.g. severe abdominal pain after an impact)
• Loss of mobility or paralysis
• Severe pain preventing movement
• Diabetic emergencies (low or high blood sugar)
• Poisoning or inhalation of toxic fumes
• Drowning or near-drowning (e.g. during floods)

6.2 Criminal or Hostile Situations

Riders must:

• Not engage
• Leave the area immediately
• Notify Rider Support
• Document the incident

7. Communication & Escalation

Chowdeck operates a formal escalation structure:

Rider → Coordinator → Operations Associate → Assistant Zonal

Manager Emergency numbers and internal reporting channels must be used for all safety incidents.

8. Incident Reporting

All incidents must be recorded by the Coordinator using official forms:

Failure to report incidents may result in disciplinary action.

9. Compliance & Enforcement

This policy is mandatory. Chowdeck may suspend or deactivate riders who:

• Refuse to use PPE
• Violate traffic laws
• Engage in reckless or unsafe behaviour
• Fail to report incidents

10. Continuous Improvement

Chowdeck will:

• Review accident and incident data
• Improve training and controls
• Update this policy as risks evolve annually

11. Final Commitment

Chowdeck believes that no delivery is more important than a human life.

Every rider has the right to a safe working environment and the responsibility to protect themselves and others on the road.