Customer Safety Guide

Safety for Everyone

Chowdeck is committed to providing a safe environment for both our customers and our riders. We believe every delivery should be respectful and free from harassment, discrimination and any form of Gender-Based Violence. As recipients of our service, you are expected to maintain the highest level of professionalism during every delivery.

What We Expect from Our Community

• Respectful Interaction: Treat your rider with courtesy. Harassment based on gender, race, or any other personal attribute is not tolerated.
• Physical Boundaries: Ensure a safe and accessible drop-off point. Avoid any unnecessary physical contact with riders.
• Privacy Protections: Do not ask riders for personal contact information or attempt to contact them after the delivery is completed. Also, you should only contact riders for delivery-related purposes.
• Zero Tolerance: Any threats to a rider's safety, intimidating messages, injury caused to riders, or attempts to coerce a rider are grounds for permanent removal from the platform, including notification to the relevant authorities and taking legal action.

Reporting a Safety Concern:

If you experience inappropriate behaviour, harassment, or threats from a rider:

1. Immediate Help: If you are in immediate danger, contact local emergency services or the police.
2. Report in the App: Go to "Support", and report the Issue.
3. Email Support: Send details and any supporting evidence (such as screenshots) to hello@chowdeck.com.
4. Our Process: We take every report seriously. Our structured investigation process includes rider suspension during reviews and full cooperation with law enforcement requests to aid investigations.